Troubleshooting

Choose the guide that matches the application you are using.

ASProBot Launcher

If you use ASProBot Launcher, start from the symptom closest to your problem:

• Launcher will not open → check Installation
• License is not detected → check License Activation
• Game does not open / path is wrong → check Atlantica Online Path
• Update fails or repeats → check Automatic Updates

TIP

When asking for help, explain at which stage the process stops. For example: “The launcher opens, but stops after the update check.” This is more useful than only saying “ASProBot error”.

Control Center

If you use Control Center:

1. Open Activity & Issues.
2. Review the severity and user-facing message of the relevant issue.
3. Check the client status in the sidebar/Dashboard.
4. If the problem is client-related, make sure AO Client Paths still points to the correct Atlantica.exe.
5. If the problem is update-related, check the update status on Dashboard.

➡️ Activity & Issues

If you still need help

For Control Center, send the issue details copied directly from Activity & Issues.

➡️ How to Send Problem Details

For ASProBot Launcher, include:

• the stage where the problem happened,
• the message shown,
• whether it happened before or after the game opened,
• a screenshot if the visible message helps explain the problem.